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FAQs
Here you will find answers to frequently asked questions about our products and services. We strive to provide you with all the information you need to make your experience with us as smooth as possible.
If you can't find an answer to your question, don't hesitate to contact us. We're here to help you.
General
Discover a wide range of offers around Lake Lucerne. From tickets for mountain railways and public transport to unique experiences such as workshops and culinary delights.
Seasonal offers are also available in the shop. However, these cannot be booked far in advance. If you are looking for a specific offer, it is recommended to return to the shop later.
You can find an overview of all offers here.
You have several options to contact us:
Via chat
Phone: +41 41 227 17 17
Email: luzern@luzern.com
Please note the opening hours. We are happy to help you.
Shopping
To shop in the webshop, you need an internet-capable computer, smartphone or tablet, a valid online payment method such as a credit card or Twint, and an email account.
No. These services are personal and non-transferable. In case of a check, a personal ID must be presented.
Yes, you can buy services for other people. Depending on the service, you may need the name, first name, and date of birth or other details of the other person.
No, registration is not required for an online purchase. You can also order as a guest. However, we recommend registration as your data will be saved and you can view an overview of your purchases and orders at any time.
After completing the booking process, you will immediately receive a binding booking confirmation to the email address you provided during the booking. Please also check your spam folder if you have not received a confirmation. If you have any further questions, our support team is available at luzern@luzern.com or +41 41 227 17 17.
Payment methods and vouchers
We accept the following payment methods: Mastercard, VISA, American Express, Diners Club, UnionPay, Google Pay, Apple Pay, and Twint.
Purchases on account or in advance are not possible.
We are working on a solution. Currently, Central Switzerland vouchers can only be used on-site at the redemption points and are not valid for online payments.
Exchange and refund
The refund depends on the terms and conditions of the respective service providers. Here you can find all General Terms and Conditions of the partners available in the shop.
The refund depends on the terms and conditions of the respective service providers. Here you can find all General Terms and Conditions of the partners available in the shop.
If your service is refundable according to the terms and conditions, contact our support team at luzern@luzern.com for further assistance.
No, the booking confirmation does not replace a ticket. If your attachment is missing, please contact our support team at luzern@luzern.com for assistance.
You can find the General Terms and Conditions here.
You can find information about cancellation insurance here.